Customer Service Consultant - Midwest

At a glance

Employment type: Full-Time

Work type: On-Site

Industry: Manufacturing

Compensation: $60,000

Status: open.

About the role

You will serve as the cornerstone of customer satisfaction in this full-time, on-site Customer Service Consultant role within the Midwest territory. This position demands a unique blend of customer service excellence and hands-on technical proficiency, supporting advanced dry ice solution systems at customer facilities. You will provide expert on-site installation, comprehensive training, and troubleshooting and repair support throughout your assigned region. As a trusted advisor, you will proactively build robust customer relationships and drive revenue growth by identifying opportunities for additional products, parts, and services.

Key responsibilities

You will schedule and conduct preventative maintenance inspections to ensure optimal equipment performance and customer satisfaction. You will employ troubleshooting techniques, including the use of multi-meters and other diagnostic tools, to identify and resolve mechanical and electrical issues. You will perform on-site repairs, maintenance, and upgrades at customer sites, minimizing downtime and maximizing equipment efficiency. You will deliver in-depth technical training to customers on the operation, maintenance, and optimization of equipment, and take full ownership of customer requests and warranty work to ensure 100 percent satisfaction. You will also collaborate with Regional Sales Managers, identify sales leads, and maintain accurate records using Epicor Kinetic, Cold Jet CONNECT, and HubSpot CRM.

Required skills

The ideal candidate holds a Bachelor's degree in Business, Field Service Maintenance, or equivalent experience and brings a minimum of three years in a technical customer service or field service role. You must have proven hands-on experience in mechanical and electrical troubleshooting and repair, including demonstrated ability to use multi-meters and other diagnostic equipment. Strong analytical and problem-solving skills are required, along with excellent communication and interpersonal skills, including the ability to explain technical concepts to non-technical audiences. Proficiency in MS Office Suite and CRM applications is expected. This role also requires the physical ability to lift, push, and pull up to 50 pounds and to work in varied field environments for extended periods.

Experience required

Bachelor's degree in Business, Field Service Maintenance, or equivalent; minimum 3 years technical customer service or field service experience; proven hands-on mechanical and electrical troubleshooting and repair experience; B2B industrial goods sales experience a plus; must lift up to 50 pounds regularly

Preferred qualifications

Experience selling capital or industrial goods in a business-to-business environment is a plus. A background in engineering or formal engineering coursework is also considered advantageous. Candidates with experience generating qualified sales leads through referrals, cold calls, or networking will stand out in this consultative field role.

Compensation and benefits

PeopleSource Solutions places candidates with industry-leading organizations that offer competitive compensation and benefits packages. Companies we partner with typically provide comprehensive health coverage, vehicle or travel allowances for field-based roles, and performance-based incentives. You can expect benefits designed to support both your professional success and personal well-being.

About the location

Contact for Details regarding the specific on-site location for this Midwest-based territory role.

Career opportunities

This role positions you as a key contributor at the intersection of technical service and revenue generation, creating a strong foundation for advancement into senior field service, regional sales, or technical management roles. Organizations in this space reward initiative, performance, and results with both financial compensation and professional development opportunities. For driven individuals, the path forward is built on demonstrated impact and customer success.

How to apply

Apply through https://www.peoplesource.org/job-board/customer-service-consultant-field-technical, or contact PeopleSource Solutions on 678-428-2789 or chris@peoplesource.org.