Customer Service Consultant - Industrial Machinery

At a glance

Location: Charlotte, NC

Employment type: Full-Time

Work type: On-Site

Industry: Manufacturing

Compensation: $60,000

Status: open.

About the role

PeopleSource Solutions is recruiting a Customer Service Consultant for a full-time, on-site opportunity in Charlotte, NC within the industrial machinery and manufacturing space. In this role, you will be charged with the overall customer satisfaction related to industrial dry ice cleaning and cooling equipment. You will provide on-site installation, service, and troubleshooting support at customer facilities throughout your assigned territory. This position requires a willingness to travel overnight approximately 50% or more depending on company needs.

Key responsibilities

You will troubleshoot, perform basic equipment maintenance, minor repairs, and upgrades at customer sites while arranging for larger repairs to maximize machine uptime. You will proactively schedule Preventative Maintenance Inspections for your existing customer base and work alongside a Regional Sales Manager to grow territory revenue. You will sell consultatively, identify opportunities for additional machine sales, conduct product demonstrations, and produce quotations. You will also develop a database of qualified leads through referrals, cold calls, emails, and networking, and maintain accurate customer and sales data in CRM and related systems.

Required skills

You must demonstrate mechanical and electrical aptitude with the ability to learn, discuss, and repair products on a technical level. Strong customer service skills, equipment troubleshooting ability, and B2B sales competency are required for this role. You must be proficient in MS Office Suite, particularly Excel, and experienced with CRM applications. A full driving license and the ability to operate a company pickup truck or van with a tow-behind trailer are also required.

Experience required

Undergraduate degree in business or engineering preferred, or 5+ years of B2B capital/industrial goods sales experience. 1+ years selling capital or industrial goods is a plus.

Preferred qualifications

An undergraduate degree in a business or engineering discipline is preferred. One or more years of experience successfully selling capital or industrial goods in a B2B environment is a plus. Candidates with five or more years of equivalent field experience in lieu of a degree will also be considered.

Compensation and benefits

PeopleSource Solutions places candidates with organizations that offer competitive compensation and benefits packages designed to attract top-tier talent. The companies we partner with typically provide comprehensive medical, dental, and vision coverage alongside performance-based incentives. Additional benefits such as a company vehicle, expense reimbursement, and professional development opportunities are common in roles of this nature.

About the location

Charlotte, NC is one of the fastest-growing metro areas in the Southeast, offering a strong business climate and a high quality of life. The city provides easy access to major transportation corridors, making it an excellent hub for a territory-based field role. With a low cost of living relative to comparable cities and a vibrant professional community, Charlotte is an attractive destination for career-driven individuals.

Career opportunities

This role offers meaningful exposure to both technical operations and consultative sales, making it an ideal launchpad for advancement into senior field service, regional sales management, or territory leadership positions. The company has a stated commitment to rewarding performance financially and professionally, with limitless opportunities for those who drive results. High achievers in this role are positioned to take on greater responsibility as the organization continues its rapid growth.

How to apply

Apply through https://www.peoplesource.org/job-board/customer-service-consultant-industrial-machinery-2, or contact PeopleSource Solutions on 678-428-2789 or chris@peoplesource.org.